Terms of Use

These Terms of Use govern your access to and usage of our website services, including all website browsing, content viewing, product browsing, order placement, consultation interaction and all other platform-related behaviors. This document is a unified and official agreement between website users and the platform. All visitors, registered users and purchasing customers who access and use this website shall be deemed to have fully read, understood and unconditionally accepted all the clauses of these Terms of Use. We recommend that all users carefully review these terms before using website services.

1. Website Service Overview

Our website is an official online retail platform dedicated to providing high-quality pure cotton daily necessities, including premium cotton swabs and cotton balls for household daily care and cosmetic use. We provide users with standardized product display, independent online ordering, global delivery, professional after-sales support and full-cycle customer consultation services. All website functions are designed to provide users with convenient, transparent and reliable online shopping experience.

We reserve the right to adjust, optimize, upgrade or maintain website functions according to daily operation needs, service iteration and user experience optimization. During platform maintenance and function upgrade, partial website access and service functions may be temporarily suspended or adjusted without prior notice, which shall not constitute any breach of service commitment.

2. User Eligibility & Account Usage Rules

All users who access this website and use relevant services must be natural persons with independent civil capacity and legal shopping qualifications. If users use the website on behalf of minors or others, they shall bear full responsibility for all shopping behaviors and service consequences generated under the usage authority.

Users shall abide by all network usage specifications and public order norms during the use of the website. Users are prohibited from using this website to carry out any illegal, improper or platform-disrupting behaviors, including but not limited to malicious brushing orders, false transactions, malicious returns, interference with normal website operation, theft of website content and data, and improper use of platform service privileges.

All personal information submitted by users on the website must be true, accurate and valid. Users shall be solely responsible for all consequences caused by false, wrong or incomplete information submission.

3. Transaction & Service Rules Specification

All product prices displayed on the website are subject to real-time display on the page, with United States Dollar as the unified settlement currency. All order settlements, refund calculations and service-related expenses are uniformly calculated in USD. The platform adheres to transparent pricing and zero hidden charges, and all consumption costs generated by users are consistent with the public display content of the website.

All paid orders on the website will be processed and shipped within 1 to 3 working days after payment confirmation. After warehouse dispatch, the standard delivery period is 6 to 12 working days under normal logistics conditions. We provide global free shipping services for all orders and undertake all tariffs and cross-border handling fees incurred during transportation and customs clearance. Users do not need to bear any additional extra expenses beyond the product price.

In terms of after-sales services, we implement a unified 60-day return policy for all products. Users who meet the return conditions can apply for return services within the valid period. After the returned goods are verified to be compliant, the refund will be completed within 5 to 10 working days and fully returned to the original payment account of the user.

4. Intellectual Property Rights Protection

All text content, product pictures, graphic designs, page layouts, product descriptions and original service content displayed on this website are protected by intellectual property rights. All content on the website is independently sorted, edited and displayed by the platform.

Users are prohibited from unauthorized reproduction, copying, modification, dissemination, commercial use and secondary editing of any website content. No individual or institution shall use the website’s intellectual property resources for commercial profit or improper purposes without official authorization. We will strictly safeguard our legitimate intellectual property rights and reserve the right to pursue legal liabilities for any infringement behaviors.

5. User Behavior Restrictions

In order to maintain the safe and stable operation of the platform and protect the legitimate rights and interests of all users, users shall not carry out the following behaviors when using the website services: using technical means to attack, interfere or disrupt the normal operation of the website; submitting false information, malicious evaluation and invalid feedback; abusing after-sales rights and consultation channels to carry out frequent invalid operations; transferring, reselling or trading platform order rights and service privileges without permission; and other behaviors that violate public norms and platform rules.

If the user’s operation violates the above specifications, we have the right to take restriction measures including but not limited to order interception, service suspension, return application rejection and user access restriction according to the actual situation.

6. Consultation & Communication Rules

Users can obtain official customer service support through the Contact Us page specially set up on the website for any problems such as product consultation, order inquiry, logistics feedback, after-sales processing and service suggestions. All user consultation records and service feedback will be properly retained by the platform for subsequent service follow-up and problem optimization.

Users shall maintain polite, rational and standardized communication manners during the consultation process, and are prohibited from malicious harassment, abusive speech and invalid disturbance to customer service work. The platform has the right to terminate the service reply for abnormal communication behaviors.

7. Platform Disclaimer

We guarantee that all products and services provided by the website are in line with public daily use standards and platform sales specifications. However, the platform shall not be liable for any adverse consequences caused by users’ non-standard use of products, private modification of product usage methods, or personal physical adaptation differences.

We are not responsible for service delays or abnormalities caused by objective uncontrollable factors including network failures, platform system maintenance, logistics channel adjustment, customs clearance policy changes and force majeure events. We will actively coordinate and optimize solutions to minimize user impact under abnormal conditions.

The platform is only responsible for the official shopping and after-sales services of this website, and does not bear any joint responsibility for third-party platforms, third-party logistics institutions and third-party payment channels involved in the transaction process beyond our direct control.

8. Terms Update & Effective Rules

We reserve the right to adjust, revise and optimize these Terms of Use according to platform operation upgrades, service updates and market environment changes. The revised terms will be released on the website page and take effect automatically after publication.

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