Shipping Policy

This Shipping Policy serves as the official guideline for all order processing, shipment arrangement, delivery terms, and cross-border logistics rules for purchases made on our website. The purpose of this policy is to ensure standardized, transparent, and consistent logistics services for all global customers, clarifying the complete process from order confirmation to final delivery. All shipping arrangements are executed in accordance with unified operational standards to guarantee stable, reliable, and predictable delivery experiences for every shopper.

1. Order Processing & Shipment Timeline

All orders submitted and successfully paid on our website will enter a standardized processing queue for systematic review and arrangement. Our professional warehousing and logistics team will conduct order verification, product inspection, formal packaging, and outbound arrangement in sequence. All qualified orders will be shipped within 1 to 3 working days after payment confirmation.

Order processing and shipment progress is arranged strictly in chronological order. During routine operational periods, all orders will be processed and delivered to logistics carriers within the stipulated time frame. We maintain standardized packaging procedures to ensure all cotton products are well-protected during transit, avoiding damage, deformation or contamination during cross-border transportation.

2. Standard Delivery Timeframe

We cooperate with stable and mature global cross-border logistics carriers to provide reliable delivery services for all regions we support. After orders are dispatched from our warehouse, the entire cross-border transportation and local delivery process will be completed within 6 to 12 working days.

The delivery timeframe is an estimated standard cycle based on regular logistics operation conditions. Minor fluctuations in delivery time may occur due to objective uncontrollable factors, including regional customs clearance progress, local logistics distribution efficiency, and regional traffic and operational adjustments. We always monitor the logistics status of all orders in real time to ensure smooth delivery.

3. Customs & Cross-Border Fee Undertaking

To deliver a fully worry-free cross-border shopping experience, we undertake all customs duties and relevant cross-border handling fees incurred during the transportation and customs clearance process of all orders. Customers are only required to pay the product price displayed on the website, with no additional charges or cross-border costs borne by themselves.

All cross-border cost risks and customs-related procedures are uniformly handled and undertaken by our side. We strictly implement transparent charging standards without any hidden fees, ensuring that customers’ shopping costs are completely consistent with the actual order payment amount and eliminating all extra consumption burdens brought by cross-border logistics.

4. Logistics Tracking & Order Follow-up

Once an order is dispatched, we will generate an official logistics tracking record for the order. Customers can check the real-time transportation status, transit progress and delivery update of their orders through the official logistics query channel. We support whole-process tracking of all shipped orders to keep customers informed of every logistics progress.

For any abnormal logistics conditions such as delayed transit and customs clearance consultation, our customer service team will actively follow up and handle the problem. Customers who encounter order logistics problems can submit consultation and feedback through the Contact Us page, and we will provide professional processing solutions and progress follow-up services in a timely manner.

5. Delivery Address & Order Modification Rules

Customers shall submit accurate, complete and valid delivery address information when placing orders, including detailed receiving address and valid contact information, to ensure smooth customs clearance and accurate delivery of goods. We will deliver goods strictly in accordance with the receiving address submitted by the customer’s final confirmation.

For orders that have not been shipped, customers can apply for address modification and order information adjustment through our official consultation channel. Once the order has entered the outbound transportation process, no modification of delivery information can be supported to avoid logistics errors and delivery failure caused by information changes.

6. Undeliverable & Abnormal Delivery Handling

In case of delivery failure caused by customer factors including incorrect address information, invalid contact information, and unclaimed parcels, we will confirm the abnormal situation through official channels. For parcels returned due to personal customer reasons, subsequent processing will be implemented in accordance with the unified after-sales and refund policy standards of the website.

For delivery abnormalities caused by logistics and customs reasons, we will actively coordinate with logistics carriers and customs departments to solve the problem, follow up the parcel status throughout the whole process, and try our best to ensure the successful completion of order delivery.

7. Policy Update & Interpretation

We reserve the right to adjust and optimize the content of this Shipping Policy according to logistics channel upgrades, service iteration and operational demand changes. All updated policy contents will be displayed on the website in a timely manner and take effect automatically after publication. Continued use of the website and continued placement of orders will be deemed as full recognition and acceptance of the latest shipping policy clauses.

We always take standardized logistics processing, stable delivery efficiency and customer experience optimization as the core service principles, and continuously improve the global cross-border logistics service system to provide reliable and high-quality delivery guarantee for every customer.

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